Thanks for your support! We think you’re pretty awesome.We got your order, and it’s really lovely. If you want 15% off your next order, leave a review on our website. Enjoy 10% off your next purchase with this coupon code: THANKYOU10. Thank you so much for your order! We really appreciate it.You can copy and paste these customizable templates into an email or note and send them to customers after they buy something. Now that you have an idea of what a good business thank you looks like, let’s check out some templates you can use to say “Thank you for your order.” 44 “thank you for your order” message templates Showing appreciation is an easy way to build meaningful relationships and make customers feel valued. There’s no doubt that companies with better customer experiences outperform their competitors. Forty percent of Gen Xers consider recommendations from friends and family trustworthy word-of-mouth recommendations, which leads to higher referral rates for your business. Having customers talk positively about your brand, also known as word-of-mouth marketing.As you can see from research done by Bain & Company, a 5% lift in retention can increase profits by 25% to 95%. Satisfied customers spend more on average, with less hassle. So, it’s a smart move to retain as many customers as possible. As described by Harvard Business Review, it can cost between five to 25 times more to acquire a new customer than to retain an existing one. The three objectives when implementing customer appreciation include: In fact, 86% of buyers are willing to pay more for a great customer experience. We can see this in action through purchases. This can include things from including thank you letters with first purchases to sending valued customers exclusive deals.Ī simple expression of gratitude can create a good customer experience and improve how someone views your company. It’s a consistent and unselfish approach to engagement that shows customers you value them.
Why show customer appreciation?Ĭustomer appreciation is the art of showing gratitude toward your customers.
In fact, 68% of businesses have lost a customer because they feel a company is indifferent to them, and nearly half of US consumers say customer appreciation is an indispensable part of providing excellent care.īeing purposeful and personal when thanking your customers can help showcase the human aspect of your brand, create connections, increase customer lifetime value, and increase customer retention. In this pursuit, thanking customers for their purchase goes a long way. However, new and growing stores do have a set of differentiators worth investing in: product, brand, and customer service.Ĭompanies that focus on creating meaningful customer experiences can choose to compete on loyalty and word of mouth, beat the behemoths, and carve out their own place in the market. It’s rarely practical to compete on price or efficiency. When it comes to standing out against entrenched competitors, it’s critical for ecommerce businesses to find their moments of opportunity. It’s simple, but remarkably few companies ever take the time to genuinely thank customers for their business. Showing sincere appreciation is one of the easiest ways to build a closer relationship with buyers as they move through your customer journey map.
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